Privacy Policy

1. Introduction

ChatraChatri ("we", "our", "us"), headquartered in Kolkata, India, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational management platform in accordance with Indian laws, including the Information Technology Act, 2000 (IT Act) and its amendments.

2. Information We Collect

2.1 Personal Information

As per Section 43A of the IT Act and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we collect:

• Name and contact information
• Educational institution details
• Login credentials
• Profile information
• Government-issued identification (when required)
• Financial information for payment processing

2.2 Sensitive Personal Information

In accordance with Indian law, we treat the following as sensitive personal information:

• Passwords
• Financial information (bank account, credit card details)
• Physical, physiological and mental health condition (if applicable)
• Biometric information (if collected)

2.3 Usage Data

• Access times and dates
• Pages viewed
• Platform features used
• Device and browser information
• IP address and location data

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information to improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To comply with legal obligations under Indian law
• To respond to law enforcement requests as required by applicable law

4. Data Storage and Security

In accordance with Rule 5 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive personal data
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Physical security measures at our data centers
• Employee training on data protection

Our servers are located in India, and we ensure compliance with data localization requirements under Indian law.

5. Your Rights Under Indian Law

Under Indian law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to our processing of your data
• Request data portability
• Withdraw consent at any time
• File a complaint with relevant authorities

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations, including requirements under the IT Act and other applicable Indian laws.

7. International Data Transfers

If we transfer your data outside India, we ensure compliance with the requirements under Indian law, including obtaining necessary consents and ensuring adequate protection through contractual safeguards.

8. Children's Privacy

We comply with all applicable Indian laws regarding the protection of children's privacy. If you are under 18, please use our platform only with involvement and guidance from a parent or guardian.

9. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Information

For any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and Rules made thereunder, the contact details of the Grievance Officer are: